{"id":4819,"date":"2022-04-08T11:43:12","date_gmt":"2022-04-08T09:43:12","guid":{"rendered":"https:\/\/airport-pula.hr\/passenger-info\/podnosenje-prigovora-potrosaca\/"},"modified":"2024-12-18T16:05:36","modified_gmt":"2024-12-18T15:05:36","slug":"podnosenje-prigovora-potrosaca","status":"publish","type":"page","link":"https:\/\/airport-pula.hr\/en\/passenger-info\/podnosenje-prigovora-potrosaca\/","title":{"rendered":"Consumers complaints"},"content":{"rendered":"

In accordance with Art. 10 of the Consumer Protection Act (N.N. 19\/2022) we inform consumers that they can submit a complaint about the quality of our services in one of the following ways:<\/p>\n

    \n
  1. by filing out the Customer Complaint form at Pula airport
    \n(Information desk, Ticket desk, Duty free shop, Caffe bar or Load control)<\/li>\n
  2. by sending their complaint via post to the address
    \nZRA\u010cNA LUKA PULA d.o.o.
    \np.p. 89, 52100 Pula<\/li>\n
  3. by sending an email to: zoran.lukez@airport-pula.hr<\/a><\/li>\n<\/ol>\n

    An acknowledgment of receipt is issued for each complaint submitted. The response to the complaint is given in writing within 15 days.<\/p>\n

    Customer Complaint is available at the following link<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    In accordance with Art. 10 of the Consumer Protection Act (N.N. 19\/2022)…<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":559,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4819","page","type-page","status-publish","hentry"],"yoast_head":"\nConsumers complaints - Airport Pula<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/airport-pula.hr\/en\/passenger-info\/podnosenje-prigovora-potrosaca\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumers complaints - Airport Pula\" \/>\n<meta property=\"og:description\" content=\"In accordance with Art. 10 of the Consumer Protection Act (N.N. 19\/2022)...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/airport-pula.hr\/en\/passenger-info\/podnosenje-prigovora-potrosaca\/\" \/>\n<meta property=\"og:site_name\" content=\"Airport Pula\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Pulaairport\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-18T15:05:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/airport-pula.hr\\\/en\\\/passenger-info\\\/podnosenje-prigovora-potrosaca\\\/\",\"url\":\"https:\\\/\\\/airport-pula.hr\\\/en\\\/passenger-info\\\/podnosenje-prigovora-potrosaca\\\/\",\"name\":\"Consumers complaints - 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